Terms of Service

1. Service Agreement

By scheduling a repair with TrueFix Philadelphia ("TrueFix," "we," "us"), you agree to these terms. We provide residential and light-commercial appliance repair in the Pennsylvania suburbs of Philadelphia and in South Jersey.

2. Appointments and Scheduling

• Appointment windows are estimates. We will contact you if the technician is running early or late.
• Please have an adult (18+) present for the visit and make sure the appliance can be reached.
• If you live in a building with access rules (service elevator booking, certificate of insurance, management approval), tell us when you book so the visit can go ahead as scheduled.
• If you need to cancel or reschedule, let us know as early as possible.

3. Pricing and Payment

• We quote the repair after diagnosing the appliance, and no repair work begins until you approve that quote.
• Payment is due when the service is completed. Accepted payment methods are confirmed when we schedule your visit.
• Price ranges shown on this website are general estimates. Your price depends on the diagnosis and the parts required.

4. Warranty

• Warranty terms for each repair are written on your invoice.
• Warranty covers the specific repair performed. It does not cover new or unrelated failures.
• Warranty is void if the appliance is tampered with by a third party after our repair.
• Parts are sourced as OEM (original equipment manufacturer) or equivalent quality aftermarket.

5. Limitations of Liability

Our liability for any repair is limited to the cost of that repair. We are not responsible for:

• Pre-existing damage or wear unrelated to the repair
• Food spoilage or loss resulting from appliance failure
• Consequential or incidental damages
• Appliances that are deemed beyond economical repair

6. Parts and Availability

Common parts are carried on service visits, but many repairs need a part ordered for your specific model. When that happens we tell you the expected wait before you commit. We cannot guarantee same-day completion of any repair.

7. Service Area

We serve listed ZIP codes in Bucks, Montgomery and Chester counties in Pennsylvania and in Camden, Burlington, Mercer and Gloucester counties in New Jersey. We do not currently serve addresses inside the City of Philadelphia. The full list of areas and ZIP codes is on our service areas page.

8. Governing Law

These terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes shall be resolved in the courts located in Philadelphia County, Pennsylvania.

9. Contact