About TrueFix Philadelphia
Repairs that start with an answer.
We fix the refrigerators, washers, dryers, dishwashers and ranges that households in the Pennsylvania suburbs and South Jersey depend on, in the home where they're installed. Every visit follows the same order: find out what's wrong, agree a price, then do the work.
What we do, and why it's set up this way
TrueFix Philadelphia is an in-home appliance repair service for the suburbs around Philadelphia: Bucks, Montgomery and Chester counties in Pennsylvania, and Camden, Burlington, Mercer and Gloucester counties across the river in New Jersey. The focus is narrow on purpose: get the machine you already own working again, or tell you honestly when it isn't worth the money.
The most expensive mistake in appliance repair is replacing the wrong part. A refrigerator that won't cool might have a frozen evaporator, a failed fan, a bad start relay or a sensor reading wrong, and each of those costs something very different to fix. So the first thing we sell is a diagnosis, and the price for the repair comes after it.
The houses shape the work, too. A slab-built Levittown or Willingboro home keeps the washer in a first-floor utility room with little space behind it; a split-level in Cherry Hill or Hamilton puts it half a flight down. Main Line and Moorestown kitchens often hide refrigeration behind cabinet panels, and townhouse communities stack laundry in hallway closets. We plan each visit around where the appliance actually sits.
What we work on
- Refrigeration: refrigerators, freezers, ice makers and wine coolers, freestanding and built-in.
- Laundry: top- and front-load washers, gas and electric dryers, stacked and side-by-side pairs.
- Cooking: gas and electric ranges, wall ovens, cooktops, stoves and over-the-range microwaves.
- Cleanup: built-in dishwashers of every common type.
We take on the major brands, from everyday Whirlpool, GE, Samsung and LG to built-in lines like Sub-Zero, Wolf and Thermador. See the full brand list.
The ground rules for every visit
Whether it's a ten-minute fix or a part that has to be ordered, these don't change.
Test before talking price
A symptom can point to several parts. We measure and test until we know which one has failed, then tell you what we found.
One price, agreed up front
You hear the cost of the repair before work begins. If something else turns up partway through, we stop and check with you first.
Straight answers on replacing
Some appliances aren't worth the repair. When that's the case we'll say so, and the decision stays with you.
Leave the space as we found it
Floors protected where we pull a machine out, panels put back, and the appliance run through a cycle before we go.
How a repair visit works
From the booking form to a working appliance, in four steps.
You describe the problem
The booking form asks for the appliance, the brand and model if you have them, and what it's doing. Notes like "basement, steep stairs" or "check in at the leasing office" help us arrive prepared.
We confirm a time
You get a confirmed appointment. When the day's schedule has room a same-day visit is possible; otherwise we offer the next opening.
The technician diagnoses
On site, the appliance is tested where it stands. You're welcome to watch and ask questions, or carry on with your day.
You decide, then we repair
With the fault identified and the price in front of you, you choose whether to go ahead. Approved repairs are finished and tested before we leave, or scheduled for a return visit if a part has to be ordered.
Where we work
7 counties in PA and NJ, grouped into 15 service areas covering 118 ZIP codes, from Yardley and Newtown down to Glassboro and Williamstown. Addresses inside the City of Philadelphia are outside our current area.
Have an appliance acting up?
Tell us what it's doing and when you're home. We'll confirm a time and come find the fault.